Your questions, our straight answers.

HostOffice receptionists — real employees, recruited for their manner and trained in five-star hospitality as well as your procedures. No artificial intelligence ever converses with your guests. AI exists here only behind the scenes, helping our teams polish the spelling and clarity of what they write.

Yes — nights, weekends and public holidays included, 365 days a year. Our night teams are dedicated to the watch: this is not a dozing on-call rota, it is a profession in its own right.

We qualify the incident (severity, safety, property), follow your escalation procedure — on-call plumber, locksmith, internal contact — and inform you according to the thresholds you have set. By morning, a time-stamped report is waiting for you; you were only woken if it was necessary.

We answer in your company's name, with your tone and your instructions. To your guests and your owners, HostOffice is your reception — simply reachable at any hour.

French and English on all plans. Additional languages can be added as part of the Grande Maison plan.

At the end of each clean, your cleaner calls us on video from their smartphone. Our inspector works through your checklist live — bathrooms, under the beds, beds, toilet paper, towels, kitchen, bins, overall condition and your custom criteria. Anything below standard is fixed on the spot, then the property is signed off with a photo report before check-in. The service in detail →

No: a smartphone and a connection are all it takes. The call runs through a simple link, with no dedicated app and no extra equipment.

Yes. Many of our clients start with their premium properties or those assigned to new cleaners, then extend the checks as the results begin to show in their reviews.

The full service for 30 days, with no commitment and no credit card. Day 1: audit and drafting of your instructions. Day 3: your line is live. Day 30: you decide, freely, whether to continue.

We step into your environment: access to your PMS and channel manager, summaries by email or WhatsApp, forwarding of your existing number or a new dedicated line. Neither your team nor your guests change a single habit.

72 hours between our first conversation and the first call answered — the time it takes to build your property sheets and configure your line.

Signature (complete 24/7 reception) from €29 excl. VAT per property per month; Excellence (with video cleaning inspection) from €49 excl. VAT. Tiered rates from 20 properties, no set-up fees, no per-call billing. The plans in detail →

No. Our plans carry no commitment: you stay because the service is excellent, not because a contract holds you.

Weekly call monitoring, individual coaching for receptionists, a dedicated quality manager and a monthly review with figures: volumes, call reasons, response times, incidents. Your scripts improve continuously.

Hosting within the European Union, GDPR compliance, access restricted to the team dedicated to your account and logging of every consultation. Your property sheets and histories remain your property and are returned on simple request.