Our services
A guest reception service worthy of a great hotel.
HostOffice becomes your front desk: every guest call, every emergency and every owner request is handled 24 hours a day, 7 days a week — by receptionists, never by machines.
01 — The foundation
Phone reception, 24 hours a day, 7 days a week
Your phone line knows no nights, no Sundays, no holiday weekends. We answer in your name, with your tone and your instructions, in French and in English.
- Target answer time under 30 seconds, at any hour
- Dedicated line or forwarding of your existing number
- Greeting scripts written with you, in your image
- Complete call log, available to you at any time
What this changes
A missed call at 11 p.m. is often a three-star review by morning — or a cancellation. A permanent reception turns every request into proof of professionalism, and gives your company the argument that reassures the most demanding owners: "someone is watching over your property, at every hour".
Real examples of calls we handle
- "The lockbox code isn't working" — verified, code re-sent, guest walked through the door
- "How do I turn on the heating?" — step-by-step guidance from your property guide
- "Our train gets in at 1 a.m." — late arrival orchestrated and logged
- "Could we leave at 2 p.m.?" — late check-out negotiated to your policy, supplement billed
02 — Your guests
Guest call handling
Before, during and after the stay, we are your guests' first point of contact. Property access, amenities, the stay itself: we answer immediately, within the rules you set.
Every property has its own instruction sheet — codes, quirks, neighbourhood sensitivities — so our receptionists answer as precisely as your best hire would.
03 — Emergencies
Emergencies handled, without waking your whole team.
A water leak, a heating failure in January, a guest locked out: we qualify the situation, follow your escalation procedure and mobilise the right people — you make only the decisions that are yours to make.
Qualify
Severity, property concerned, personal safety: in a few questions, the incident is assessed and documented.
Act
According to your protocol: on-call contractor reached, guest reassured and guided, fallback solutions offered where needed.
Report
You receive a complete, time-stamped summary. By morning, you know everything — without having been woken for nothing.
04 — The attention
Guest assistance, the fabric of five-star reviews
Beyond troubleshooting, we cultivate attention: local recommendations drawn from your guides, reassurance before arrival, follow-up on the small incidents of a stay.
It is this attentiveness — human, patient, in French and in English — that finds its way, word for word, into your guests' reviews, and so into the ranking of your listings.
★★★★★
We arrived at midnight, and a key problem was solved in five minutes by a delightful person on the phone. It felt like a luxury hotel.
What we take care of
- Questions about revenue, statements and calendars
- Date-blocking requests and owner stays
- Technical issues reported on the property
- First welcome for prospective owners, qualified for your sales team
05 — Your owners
Owner request handling
Your property owners are your livelihood. We receive them with the courtesy of a private bank: attentive listening, precision, and faithful handover to your team.
06 — The liaison
Impeccable handover to your team
An outsourced service is only as good as what it hands back to you. Every conversation becomes a structured summary — who, what, where, action taken, next step — delivered in your tools.
- Summaries in your PMS, by email or WhatsApp
- Configurable alert levels: for information, action required, emergency
- Daily handover digest for your managers
Technology in the service of people
Our receptionists rely on an internal AI to polish the spelling and clarity of their written summaries. It never speaks to your guests and decides nothing: it simply makes our teams even more impeccable. Our approach →
Your reception deserves excellence.
Try HostOffice for a month, free of charge and with no commitment.