Outsourced reception for property managers
Your properties' reception, run by real people.
Your guests receive a thoughtful reply in under 3 minutes, 7 days a week, around the clock — no AI, no cold scripts, and you never have to pick up.
1 month free · Live in 72 hours · Nights, weekends and public holidays included
Our services
One number to remember. We take care of the rest.
From the 3 a.m. call to an owner's most exacting question, every request receives a considered answer — and your team is only disturbed when it truly must be.
24/7 phone reception
Your front desk never closes. Day, night, weekends and public holidays: every call is answered in your name, to your instructions.
Learn more →Guest calls
Access codes, wifi, heating, late arrivals, departures: we guide your guests just as the front desk of a fine hotel would.
Learn more →Emergency handling
A leak, a breakdown, a neighbourhood incident: we qualify the situation, follow your escalation procedures and mobilise the right people.
Learn more →Guest assistance
Recommendations, reassurance, the small mishaps of a stay: an attentive presence that later shows up in your five-star reviews.
Learn more →Owner requests
Your property owners are received with every courtesy: questions, statements, availability — recorded and relayed faithfully.
Learn more →Handover to your team
Every conversation becomes a clear summary in your tools (PMS, WhatsApp, email). You keep control, without the noise.
Learn more →A HostOffice exclusive
Remote cleaning inspection, by video call.
A first in outsourced guest reception: our team checks every clean live on video with your cleaner, before the guest arrives.
- Live video inspection, guided point by point
- Checklist tailored to your standards
- Photo report and sign-off before every check-in
- Fewer site visits for your housekeepers, more consistency
What we believe
No AI ever speaks to your guests. Ever.
At 2 a.m., standing in front of a locked door, nobody wants to converse with a robot. At HostOffice, every call and every message is handled by a receptionist trained in your procedures and in five-star hospitality.
Artificial intelligence has its place — behind the scenes. It helps our teams polish the spelling and clarity of written replies. Judgement, empathy and decisions remain human, from the first word to the last.
Elsewhere
- Chatbots and voicemail at night
- Recited scripts, robotic voices
- Guests transferred three times
- Emergencies discovered in the morning
At HostOffice
- A receptionist answers, at any hour
- Your instructions, your tone, your brand
- One voice, from start to finish
- Emergencies handled within the minute
Getting started
Up and running in 72 hours, without changing a single tool.
We learn your house
An audit of your properties, procedures, contacts and brand tone. Together, we write your operational welcome playbook.
We plug into your tools
A dedicated line or call forwarding, access to your PMS and your channels (email, WhatsApp). Nothing changes for your guests.
You get your nights back
Our receptionists take the watch. You receive crystal-clear summaries and deal only with what requires your decision.
They trust us with their guests
Calm restored, quality raised.
★★★★★
We switched off our night phones without losing a single guest. Their team's manner would not be out of place in a palace hotel.
★★★★★
Video cleaning inspections transformed our quality: not one failed check-in in six months, and half the mileage for our housekeepers.
★★★★★
Our owners are convinced we hired a night team. In a way, we did — it's called HostOffice.
No commitment · No credit card
A month to judge us.
One night will do.
Hand us your line for 30 days. If your guests, your owners and your team are not better off, you walk away freely.