Why HostOffice
A call centre answers. A reception keeps watch.
We did not build yet another outsourced switchboard, but the reception the best property managers deserved: human, available at every hour, and obsessed with quality — down to the last fold of the towels.
Our commitments
Five reasons to trust us with your guests.
Truly 24/7
No "night cover by voicemail": wide-awake receptionists, on Christmas Eve as on a Tuesday in October. It is our profession, not an add-on.
100% human, on principle
No AI speaks to your guests. It assists our teams behind the scenes — spelling, clarity — but the listening and the decisions remain human.
Receptionists, not call-centre agents
Demanding recruitment, training in five-star hospitality, immersion in your procedures. Your guests hear your house, not a call floor.
Integrated with your tools
PMS, channel manager, WhatsApp, email: we step into your environment, not the other way round. Live in 72 hours.
The only one to check your cleans
Remote video inspection is a HostOffice exclusive: your reception watches over cleanliness too. Learn more →
Aligned interests: your stars
Our reports measure what matters: response times, incidents resolved, satisfaction. We move forward when your reviews climb.
The honest comparison
In-house reception, generic call centre or HostOffice?
| In-house night team | Generic call centre | HostOffice | |
|---|---|---|---|
| Genuine 24/7 availability | Exhausting and costly | Varies by call floor | Native — it is our core business |
| Knowledge of your properties | Excellent | Close to none | Detailed property sheets, continuously updated |
| Quality of language | Depends on the hire | Standardised script | Five-star hospitality, FR & EN |
| Cleaning quality control | Costly site visits | Non-existent | Video inspection included (Excellence plan) |
| Cost for 50 properties | ≈ 2 full-time night staff | Per-call billing, unpredictable | Per-property rate, tiered and transparent |
Our quality standard
The exacting standards of a great house, measured every week.
Every receptionist is assessed on real call recordings: courtesy, precision, adherence to your instructions. Every client has a dedicated quality manager and a monthly review.
- Weekly call monitoring and coaching
- Monthly review: volumes, call reasons, response times
- Continuous refinement of your scripts and property sheets
Judge us on the evidence, not the promise.
One month free, no commitment: the best way to compare us is to listen to us.